Better Business Habits Weekly Breakfast - Week 4
Member's Topic: Describe ONE specific process within your business that is enhancing the experience of your customer? How and Why?
Speaker Topic: First Impressions Count
This week Jamie will facilitate open discussion and present some areas within business that create a right first impression. Sometimes in business priority is given to the obvious and important big ticket items, and the easier and less costly improvements maybe swept under the carpet or put on the someday list. What does your customer experience (see or hear or feel) when they first interact with your business?
Jamie will also present his business On-hold Express as one of those processes which creates the right ‘first impression’ when done well. Why not create a great first impression by including engaging, high quality brand and promotional on hold messages within your business?
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